Return Policy

We’ve never had a customer request a refund — and hopefully never will! Due to the pandemic, we cannot accept returns, for everyone’s safety.

If you have a problem with a purchase arriving damaged or in poor shape, the window to request a replacement (with the same product) is 5 days from the date of delivery. If 5 days have gone by since delivery of your purchase, unfortunately we cannot offer you a replacement.

To be eligible for a replacement, you must contact us within 5 days of delivery with video or photo documentation showing that the item arrived damaged and remains unused and in the same condition that you received it. It must also be in the original packaging; the receipt or proof of purchase is required to receive a replacement. Email OpalAgafia@gmail.com with your replacement request, receipt, and documentation that it arrived damaged.

If the same product is no longer in stock to replaced the damaged item, we will offer you a store credit in the amount of the damaged product.

Refunds

We are not able to offer refunds. We will replace any item that arrives damaged.